Frequently Asked Questions

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See website for complete details

A little before or as close to our start time as possible.

Parking at the Hollywood Casino Parking Garage is a cost (FREE if you have a Hollywood Casino Players Card). Free public parking lots all available within 1 block haunted house.

Basement of the Dead/Shattered 3D is one of the top rated haunted attractions in the Midwest. The Attractions will be sure to cover all of your worst nightmares and you will scream!

Let’s face it, you play a role in how scared you get. If you come to have a good time and enjoy yourself, the more you’ll enjoy our haunt (or anything else for that matter). We provide the most terrifying haunted attraction in Illinois with a great variety of scares. We have had people, including many adults, that left through emergency exits and refused to finish and others who run through screaming and laughing the whole way through. After all, that’s what we are here for…scaring people while having fun!

Rain or Shine we will be open. Basement of the Dead/Shattered 3D is located in a large basement. During extreme Rain storms we will still be OPEN and covered waiting will be provided.

Yes, the attraction area is patrolled by uniformed & plain clothed Security. We have a Zero Tolerance rate for trouble makers. Trouble Makers will be ejected without refund. We want everyone to have a safe and fun time!

Yes. A concession stand with a wide variety of food and drinks is available!

Yes. No Pets, no costumes unless cleared with us first, no masks, no outside food or drink of any kind, no weapons of any kind.

Our monsters are not allowed to touch you. Of course, in the darker areas, something may accidentally bump into you but our monsters will never grab you. Sometimes you may be grabbed by someone in your group who is too scared or trying to scare you even more!

Yes! It is up to the parent’s discretion to decide if the child can attend. You know your child best. Some aspects of our haunted house are extremely intense so we recommend children 13 years or older but this is up to you. We do NOT offer children’s prices. You will NOT be allowed to carry any child while inside of the attraction for both your safety and the child’s.

If you have a question that was not answered here, Contact Us at 630-896-2466 and we will get back to you as soon as possible.